This Privacy Policy describes how DONUMSILVA LLC (“Website,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make purchases on shamanoteka.com (the “Website”) or otherwise interact with us (the “Services”). For the purposes of this Privacy Policy, “you” and “your” mean you as a user of the Services, whether as a customer, a Website visitor, or another person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the “Last Updated” date, and take any other measures required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you over the past 12 months from various sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce the applicable Terms of Service, and protect and defend the Services, our rights, the rights of our users, or others.

What personal information do we collect?

The types of personal information we collect about you depend on how you interact with our Website and use our Services. When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can be linked to you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

Information you directly provide to us through our Services may include:

– Basic contact information, including your name, address, phone number, and email address.
– Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
– Account information, including your username, password, and security questions.
– Purchase information, including items you view, add to your cart, or add to your wish list. – Customer support information, including information you choose to include in your communications with us, such as when you send a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect Using Cookies

We also automatically collect certain information about your interactions with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interactions with the Services.

Information We Receive from Third Parties

Finally, we may receive information about you from third parties, including merchants and service providers who may collect information on our behalf, such as:

– Companies that support our Site and Services, such as Shopify.
– Our payment processors, who collect payment information (such as bank account, credit or debit card information, and billing address) to process your payments, fulfill your orders, and provide you with the products or services you request, in order to fulfill our contract with you.
When you visit our Website, open or click on emails we send, or interact with our Services or advertising, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we receive from third parties will be processed in accordance with this Privacy Policy. We are not responsible for the accuracy of any information provided to us by third parties and are not responsible for the policies or practices of third parties. For more information, please see the “Third-Party Websites and Links” section.

How We Use Your Personal Information

Providing Products and Services We use your personal information to provide you with the Services and fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging for deliveries, facilitating any returns and exchanges, and allowing you to post reviews.
– Marketing and Advertising. We use your personal information for marketing and advertising purposes, such as sending you marketing, advertising, and promotional messages via email, text message, or postal mail, and displaying advertisements for products or services. This may include using your personal information to more accurately customize the Services and advertising on our Website and other websites.
– Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or improper activity. If you choose to use the Services and register for an account, you are responsible for maintaining the security of your account information. We strongly recommend that you do not share your username, password, or other access information with anyone. If you believe your account has been compromised, please contact us immediately.
– Contacting You. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to respond to your needs, provide you with effective services, and maintain our business relationship with you.

Cookies

Like many other websites, we use cookies on our website. We use cookies to provide and improve our Site and Services (including remembering your actions and preferences), to conduct analytics, and to better understand user interactions with the Services (this is in our legitimate interests to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept cookies by default, but you can configure your browser to delete or reject cookies using your browser’s controls. Please be aware that deleting or blocking cookies may negatively impact your user experience and result in interruptions or unavailability of some Services, including certain features and general functionality. Furthermore, blocking cookies may not completely prevent the transfer of information to third parties, such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

– With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and delivery).
– With business and marketing partners to provide you with services and advertising. Our business and marketing partners will use your information in accordance with their own privacy statements.
– If you direct, request, or otherwise consent to us disclosing certain information to third parties with your consent, such as to send you products or through social media widgets or login integrations.
– With our affiliates or otherwise within our corporate group in our legitimate interests to successfully operate our business.
– In connection with business transactions, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable Terms of Service, and to protect and defend the Services, our rights, and the rights of our users or others.

Over the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked with *) about users for the purposes set out above in the “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information” sections:

Category:

– Identifiers, such as basic contact information and some order and billing information.
– Commercial information, such as order, purchase, and customer support information.
– Internet or other similar network activity, such as usage data.

Categories of Recipients:

– Vendors and third parties providing services on our behalf (e.g., internet service providers, payment processors, fulfillment partners, customer support partners, and analytics providers).
– Business and Marketing Partners
– Affiliates

We do not use or disclose sensitive personal information to infer characteristics about you.

Over the past 12 months, we have “sold” and “shared” (as those terms are defined under applicable law) personal information for the purpose of participating in advertising and marketing activities, as described below.

Personal Information Category

– Identifiers, such as contact information and certain order and billing information.
– Commercial information, such as records of purchased goods or services and purchase information.
– Online or other similar network activity data, such as usage data.

Categories of Recipients

– Business and Marketing Partners

User Content

The Services may allow you to post product reviews and other user-generated content. If you choose to post User-Generated Content in any public area of ​​the Services, that content will be public and accessible to everyone.

We do not control who has access to the information you choose to make available to others, and we cannot guarantee that parties with access to such information will respect your privacy or ensure its security. We are not responsible for the privacy or security of any information you disclose, or for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Third-Party Websites and Links

Our website may contain links to websites or other online platforms operated by third parties. If you use links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information contained on such websites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may be viewed by other users of the Services and/or users of those third-party platforms, without limiting our or third-party use. Our inclusion of such links does not, in itself, constitute an endorsement of the content of such platforms or their owners or operators, except as otherwise stated in the Services.

Children’s Data

The Services are not directed to children, and we do not knowingly collect any personal data from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request its removal.

As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.

Security and Storage of Your Information

Please note that no security measures are perfect or error-free, and we cannot guarantee “perfect security.” Furthermore, any information you transmit to us may not be secure during transmission. We recommend that you do not use insecure channels to send us confidential or sensitive information.

The length of time we retain your personal information depends on various factors, such as whether we need the information to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute; they may only apply in certain circumstances, and in some cases, we may refuse your request in accordance with the law.

– Right of access/knowledge. You have the right to request access to the personal information we hold about you, including details about how we use and share your information.
– Right of erasure. You have the right to request that we delete the personal information we hold about you.
– Right of rectification. You have the right to request that we correct inaccurate personal information about you.
– Right of portability. In certain circumstances and subject to certain exceptions, you may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party.

– Right to opt-out of sales, communications, or targeted advertising. You may have the right to ask us not to “sell” or “share” your personal information or to opt-out of processing your personal information for purposes that constitute “targeted advertising,” as defined under applicable privacy laws. Please note that if you visit our Site with the Global Privacy Controls opt-out signal enabled, depending on your location, we will automatically interpret this as a request to opt-out of the “sale” or “sharing” of information regarding the device and browser you use to visit the Site.

– The right to restrict and/or opt-out of use and disclosure of sensitive personal information. You may have the right to instruct us to limit the use and/or disclosure of sensitive personal information to the level necessary to provide the Services or provide goods that meet a reasonable expectation of an ordinary person.
– Restrict processing: You may have the right to ask us to stop or restrict the processing of personal information.
– Withdrawal of consent: If we rely on consent to process your personal information, you may have the right to withdraw that consent. – Appeal: You may have the right to appeal our decision if we have refused to process your request. You can do this by responding directly to our refusal.
– Managing your communication preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.

You can exercise any of these rights if indicated on our website or by contacting us using the contact information below.

We will not discriminate against you if you exercise any of these rights. We may need to obtain information from you to confirm your identity, such as your email address or account information, before we can provide a response to the substance of your request. In accordance with applicable law, you may designate an authorized representative to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require them to provide proof that you have authorized them to act on your behalf, and we may also require you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the details below or by lodging a complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country in which you reside, including to the United States. Your personal information is also processed by employees and third-party service providers and partners in these countries.
If we transfer your personal information outside of Europe, we will rely on recognized data transfer mechanisms, such as the European Commission’s standard contractual clauses or equivalent agreements duly issued by the relevant competent authority in the United Kingdom, unless the transfer is to a country recognized as providing an adequate level of protection.

Please contact us at .

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call +37127005530 or email us at b2b@shamanoteka.com, or contact us at: Ģertrūdes iela 64, Rīga, LV-1011, Latvija.